Privacy Policies

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Frequently asked questions:

When will my order ship?

We strive to ship orders within 1 to 24 hours during business days. Since most of our items are packaged just for you, we occasionally need up to 36 hours to get your order packed and shipped.
There are several items throughout the web site that specify an "Availability"; these items should ship in the time specified (i.e. bulk mixes, back ordered items, special order cases).
If you select an expedited shipping method (FedEx 2Day, FedEx Standard Overnight, FedEx Priority Overnight, or USPS Priority Mail Express) we will ship your order within 1 full business day (with the exception of any items described in the previous bullet).
If your order is expected to be delayed, we will contact you.

Can I pick up my order?

Yes, and it's free! Select "Pick-Up at Firehouse Flavors (Brookville, OH)" as your shipping option during checkout. We will get your order together and e-mail you when it's ready for pick-up. Orders can be picked up 8am Monday - 5pm Friday (yes, even at 3am Wednesday morning). We do ask for a little heads-up so we can be sure your order is ready for you when you get here. You will have 7 business days from the time we e-mail you that your order is ready to pick up your order. After 7 days, if the order has not been accepted, we will refund 90% of the order total, the remaining 10% will be applied to our restocking fee.

Do you have a physical store?

No. At our facility, we have manufacturing kitchens, a shipping warehouse, and offices, but no retail store.

How is shipping calculated?

If your order totals over $25 and is being shipped inside the contiguous United States, we offer a flat $5 shipping method. Select "Fast $5 Shipping for US Orders Over $25" as your shipping option during checkout to receive that reduced shipping rate.
All other shipping rates are determined by weight and zip code. Sometimes, actual shipping for your package may have cost more than what you've paid, and other times, actual shipping may have cost less than what you've paid. Usually, we will not make adjustments in either instance. The only exception is for USPS shipping to HI, AK, and APO addresses. If you're overcharged, we'll adjust that charge to reflect actual costs.

What shipping option should I select?

If your order totals over $25 and is being shipped inside the contiguous United States, the best bargain is to select "Fast $5 Shipping for US Orders Over $25". Your order will most likely be shipped via USPS Priority Mail (2-3 days). Larger orders and those being shipped to commercial addresses may be shipped via FedEx Ground (2-5 days). On occasion, we utilize USPS 1st Class Mail (2-5 days) for small orders or a freight company for large orders. In any instance, it's up to our discretion. If you'd like to guarantee your package is shipped with a specific carrier, you must select that option during checkout.
If you need your order in a hurry, FedEx 2Day (2 days), FedEx Standard Overnight (1 day PM), FedEx Priority Overnight (1 day AM), or USPS Priority Mail Express (1-2 days) can be quite costly, but they're the fastest way to go. Please note, however, none deliver on Sundays and FedEx doesn't deliver on Saturdays unless you pay the up-charge. No shipping options are guaranteed for 1 day service to Hawaii, Alaska, US Territories, or Canada.
If you are ordering a gift certificate and have selected to have a paper certificate mailed to you or the recipient, the "Mailed Gift Certificate (2-5 days)" option will be the cheapest method. It will be mailed via USPS First Class Mail.
FedEx International Ground and USPS Priority Mail to Canada are our shipping methods for Canadian addresses. We cannot offer estimated ship times to Canada. If you'd like to calculate ship times, we are located in Brookville, OH 45309. At this time, we do not ship to P.O. Boxes in Canada.
Orders can also be picked up at our manufacturing kitchen / shipping warehouse in Brookville, Ohio for no charge. Simply select that as your shipping option during checkout. For orders designated for pick-up, you will receive an e-mail letting you know when your order is ready. You will have 7 business days from that time to pick up your order. After 7 days, if the order has not been accepted, we will refund 90% of the order total, the remaining 10% will be applied to our restocking fee.

What do I do if there is something wrong with my order?

Contact us immediately, within 30 days of the date of purchase. We will make every effort to resolve the issue quickly and fairly. Following are examples of how we deal with specific situations:
- If we sent you the wrong thing, we ask that you e-mail or text us at least one picture of what you received, with the label(s) visible, in error. We'll send you the correct item or credit your credit card/PayPal account for the shortage. If we don't receive a picture of the mistake, we will not issue a replacement or credit for the item(s).
- If we accidentally omitted an item from your order and didn't already take it off the invoice (please check your packing slip) we'll usually send the item to you ASAP upon notification of the error. As we get the actual weight of outgoing packages, it's easily verified on our end, so no proof is required from you.
- If an item is damaged during shipping, we require that you e-mail or text us at least one quality picture of the damaged product, as well as packaging, if damaged. Hold onto the package and all of the contents, including packaging materials, for 7 days. Sometimes, the carrier will want to send someone to inspect it before paying a claim. Typically, we will issue a refund of the amount paid for the item, plus shipping paid for that item. Sometimes, though, we may replace the item(s), rather than issue a refund. If we don't receive a picture of the damage, we will not issue a refund or replacement for the item(s).
- We generally will not issue a refund or replacement if you "don't like" how something tastes, especially if you didn't order the smallest size of that product we offer to sample first. If you are unfamiliar with an item, please order a small amount to try out before ordering larger quantities.
- If your package has been returned to us by the carrier due to our error, we will reship it free of charge. However, if your package was returned to us for any other reason (spelled out in main bullet point #4 here) you have two options:
  1. We can reship the package and will charge you the actual postage cost to do so, along with any charges we may have incurred in return shipping fees.
  2. We can keep the returned package and issue you a refund for the order total minus actual shipping costs to and fro, minus a 10% restocking fee, minus the $0.30 transaction fee our payment processor charges us for both the initial charge and the refund.
- Refunds/replacements/reshipments will not be made unless you have contacted us regarding an issue within 30 days of the date of purchase.

My package's tracking information says it was delivered, but it was not. What do I do?

Please take these steps to locate your package:
1. If the package was marked as delivered today, wait until the end of the day. Sometimes, a package can be marked as "Delivered" when it is still in transit.
2. Look around your mailbox, front porch, or anywhere the package may have been placed. If you live in an apartment building, check with the office to see if it is there.
3. Ask everyone at the delivery address to see if they received the package.
4. Look for a notice of attempted delivery. This can be placed on/in a door or with your mail.
5. Contact the carrier. Have your tracking number handy.
  - FedEx call 800-463-3339
  - USPS call your local post office branch for best results. We've found that calling the USPS toll-free number does not result in a helpful outcome.
If you are unable to locate the package after following these steps, you must assume the package has been stolen. In this case, neither Firehouse Flavors or the carrier is responsible for the loss. However, as a measure of good faith, if you file a police report for the theft and e-mail or mail us a copy of that police report, we will replace the stolen package.

What is your return policy?

We cannot accept returns on food items. Therefore, we guarantee that any item sent to you will be of the highest quality. In the unforeseen event that something is amiss with one of our products, contact us immediately (within 30 days of the date of purchase) and we will resolve the situation to the best of our ability, quickly and fairly. After 30 days, we may not be able to resolve the issue.
Unopened shipments can be returned in their original, unopened box/envelope. Send the package back to us at your expense. Once we receive it, we will refund your total, minus the actual shipping we paid to ship it to you, minus 10% of the subtotal for a restocking fee and minus a $0.60 transaction fee (as we are charged a $0.30 transaction fee twice by our credit card processor - once when you place the order and once when we issue the refund). If you refuse the package (i.e. write Return to Sender on the box), we will also subtract the cost of return shipping from your refund if applicable.

What if I want to cancel my order or send it back?

If you e-mail us to cancel the order within 30 minutes of placing it, we will cancel your order and refund the total paid, minus $0.60, as we are charged a $0.30 transaction fee twice by our credit card processor - once when you place the order and once when we issue the refund.
If you e-mail us to cancel the order after 30 minutes of placing it, but before we pack the order, we will cancel your order, minus 10% of the subtotal for a restocking fee and minus the $0.60 transaction fees.
If we've already shipped your package, you can wait for the box to arrive, and then send the unopened package back to us at your expense. Once we receive it, we will refund your total, minus the actual shipping we paid to ship it to you, minus 10% of the subtotal for a restocking fee and minus the $0.60 transaction fees. If you refuse the package (i.e. write Return to Sender on the box), we will also subtract the cost of return shipping from your refund.
If your order is sent back to us by the shipper for any reason, see the above bullet point, including the last instance listed. Following are common reasons packages are sent back to us; all of them apply to this policy as they are of no fault of Firehouse Flavors':
- Undeliverable as addressed (we'll never alter the shipping address you've entered without asking)
- Notice left and no response from recipient
- Business closed after 3 delivery attempts
- No mail receptacle
- Refused or Abandoned (this includes orders sent to Canada and refused for reasons relating to duties/taxes/fees)

If you send an opened package back to us, we will discard it and you will not receive a refund.

I entered a coupon code / merchandise credit code / gift certificate code and it's not working.

If it's a coupon code you're having problems with:
- Read the details about the coupon code in the e-mail we sent or on this page. Most coupon codes we generate are only valid on certain items.
- If you found the coupon code on a web site that wasn't ours or in an e-mail that wasn't sent by us, it may simply not be legit.
- If you still think think your coupon code should be working on what you're ordering, but it's not, simply make a note in the Comment section when you place your order. We'll make a correction if necessary and contact you if no correction will be made.
If it's a merchandise credit you're experiencing issues with:
- It may be expired. Most merchandise credits are valid for 3 months from the time of the original order date or the date of issue.
- We may have goofed on our end. It happens sometimes. Just contact us with your merchandise credit number and we'll resolve the issue.
If you're experiencing issues with a gift certificate code, it can really only be that you're entering the wrong code. That system is fully automated and out of our control. If you believe this is not correct, please contact us.

I placed my $25+ order but was charged more than $5 for shipping. What happened and what can I do to fix it?

You must select "$5 Ground Shipping for US Orders Over $25" as your shipping option during checkout to receive that reduced shipping rate. We make every effort to inform you of this in the shopping cart and on all checkout pages.
If you did not select that shipping method, simply send us an e-mail requesting that we change it for you. We will gladly adjust the shipping charge if you contact us within 30 days of the date the order was placed. Changes cannot be made after 30 days from the time the order was made.
As we are charged a $0.30 transaction fee to process your adjustment/refund, this fee will be passed onto you and will be added to your shipping charge, making it $5.30.

Why can't I call you on the phone?

I'll give it to you straight: nearly everyone who calls us falls into one of the following categories.
- Wants something we don't offer (If you can't find it on our web site, we don't offer it. To check, go here, press Ctrl-F, and type a single word to try and find it.)
- Wants a discount or lower price (The listed prices are our best prices. Check out our current promotions page for coupon codes.
- Is afraid to enter their credit card info online (I understand the fear, though completely unfounded. Internet security has been greatly improved upon in recent years.)
- Just wants to talk to a human Understandable, but it would cost us the addition of at least one full-time staff member to answer these calls, and in turn, increase our prices unnecessarily.
Instead, shoot us a text. A real person (usually one of the owners) will reply most of the day, and sometimes even into the night. 937-533-3310
You can also e-mail us day or night. You'll receive a quick and thorough reply.

How do I place a phone order?

We do not accept phone orders. (See above.) Why we prefer online ordering:
- This is the most secure payment method, as we never see all of your credit card information. If you place a phone order, we still enter your credit card information via the Internet, just as you would.
- This is the most accurate way of communicating exactly what you want and where you want it shipped (remember playing the telephone game in Kindergarten?).
- Internet orders receive e-mailed shipping updates; phone orders do not.

Can I mail in my order?

Yes. This method is certainly the slowest means of receiving your order, but we are happy to accept your order through the mail.
- Mail ordering directions:
  - Select the items from our web site that you wish to purchase by adding them to your shopping cart.
  - Click on the "Checkout" button and fill in all of the information on this page.
    - Be sure to click the "Apply" button after you select your shipping method; this will calculate your total, including shipping.
    - Please type in the information before printing the page, rather than writing it. This prevents any problems with illegible handwriting.
    - If you are sending a check or money order, omit the credit card information.
  - Print this page and mail to:
    - All Mixed Up, Ltd., 201 Sycamore St., Brookville, OH 45309

Can I pay with a Money Order, Cashier's Check, or Personal Check?

Yes, for orders originating and shipping within the United States. Follow the instructions for a mail order.
Include your Money Order, Cashier's Check, or Personal Check with your printed order page.
Make check out for the order total (including shipping), payable to All Mixed Up, Ltd.
Please note: All orders paid for with a money order, cashier's check, and personal check will be held for 10 days to ensure they clear the bank before it ships.

How do I redeem a gift certificate?

Browse or search for items you'd like to buy.
Once you've added your items to your shopping cart, click the "Checkout" button.
Locate the "Coupon Code / Promotional Code" field; enter your gift certificate code there. Make sure that you enter the complete gift certificate code. It must start with the "@" sign. Click the "Apply" button to see the gift certificate applied to your order.
If you have more than one gift certificate, you may enter and apply these codes one at a time.
If you have enough funds on the gift certificate to cover the cost of your order, you won't be required to enter any payment information.
If you don't have enough funds on your gift certificate to cover your entire order, you will be required to pay the remaining balance.

Do you have a printed catalog?

Yes, but it does not list prices. The prices of spices and other commodities change frequently, and we raise and lower our prices accordingly. We are happy to include a product list with your order. Simply ask for one in the Comments section when placing your order.

Do you ship to international locations?

We do ship to Canada, but we do not ship to any other international address at this time.

Are there duties, fees, or taxes imposed on orders being shipped into Canada?

Canadian Customs charges duties on goods coming into the country. In some instances, we've even seen them add a fee to collect the duties. We have no idea how the charges are calculated or what they may be. We do know, however, that the duties for cheese powder can be extreme.
As the purchaser, you are responsible for paying whatever amount is due in order to retrieve your package. If you refuse the package, please reference our Returned/Refused/Abandoned Order Policy concerning the matter. During checkout, you'll be required to check a box signifying you've read this information and agree to these terms.

Do you offer free samples?

Yes! You can add 2 free samples to any order here. Due to the sheer volume of requests received and the high cost of shipping, we do not send free samples unaccompanied by an order. We sell nearly every item offered in a spice jar or packet size that's perfect for sampling at a lower price. If you're an existing customer and would like to sample of something not offered on the aforementioned page, please make your request in the Comment section when placing your order. We will fill most reasonable requests.

Do you have wholesale prices?

The prices listed are generally our best prices. If you are interested in larger quantities than we offer pricing for, please contact us us for a quote.
Most of the time, people asking this question are referring to our gourmet mixes. We do offer cases of savory dip mixes and cases of wine slush mixes. We offer nearly every product in bulk, perfect for repackaging into your own retail size for resale.

I ordered a "4 oz. Spice Jar" of a spice, but the label reads "Net Weight 1.75 oz." What's the deal?

We list each item packaged in spice jars by the size of the spice jar, rather than the net weight, though the net weight is always clearly listed in the item description. This is because most people are used to shopping for spices at the supermarket where you generally choose between standard sizes of containers; rarely does one look at the net weight of the contents.
- We offer herbs/spices/chili peppers in 4 sizes:
  - 1 oz. spice jar = approx. 2 Tbls.
  - 4 oz. spice jar = approx. 1/2 cup
  - 8 oz. spice jar = approx. 1 cup
  - 1 pound bulk bag = volume varies by item

I received my Ground Ghost Pepper and it tastes very smoky. Are the peppers smoked?

They are smoke-dried.

Can I plant the seeds from your dried chili pepper pods?

You can, but we cannot guarantee that you will grow plants from them. The peppers are harvested and mechanically dried for preservation and consumption, not for seed propagation. We've had a couple of customers say they grew plants from these seeds, but again, we make no promises that you can do the same.

Privacy: Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

As part of the order process, the following information is collected from shoppers:
- Name
- Shipping/Billing Address
- Email address
- Phone number
- Credit/Debit Card Information
How That Information Is Used:
- Your information is used to fill your order, to contact you in the event we have a question about your order, or to send emails with special offers if you opt-in to our mailing list.
- We will never share your information with a third party.
Third-Party Web Beacons:
- We use third-party web beacons from Yahoo to help analyze where visitors go and what they do while visiting our website. Yahoo may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo, click here.
- We also utilize Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. We utilize data provided by Google Analytics Demographics and Interest Reporting to grow our website and better customize our information to our users' interests. You can access the Google Analytics opt-out here and/or edit your Google Ads Setting here.